Frequently Asked Questions

The process of dilation alone can often take an hour or more, so you should be prepared to spend at least 1-3 hours in our office for your appointment if it requires dilation. Appointments that do not require dilation may be much faster.

Medical Vision accepts all major credit card companies, checks, and cash.

There is no portal for online payments, but you may make payments over the phone with a credit card by simply calling our regular number and a staff member will process your payment. We can also provide a receipt for these transactions by mail or email.

Our office is in network with most major medical insurance carriers. We are only in-network with some vision plans; check with your insurance carrier beforehand to see if we are an in-network provider or ask our staff for assistance.

We strongly encourage patients to sign up for their patient portal for easy medical history updates and convenient access to their medical records. This access can be granted upon request via email and is available any time by clicking “Portal Login” in the top right corner of our website’s homepage.

Be sure to check with your health insurance company to see how these terms apply to your health insurance coverage. All co-payments, co-insurance and deductibles are due at the time of service:

Co-payment or “co-pay”– The part of your medical bill you must pay each time you visit the doctor. This is a pre-set fee determined by your health insurance policy.

Co-insurance– The part of your bill that you must pay, which sometimes is in conjunction with your copay. Co-insurance is usually a percentage of the total medical bill- for example, 20%. Typically your deductible must be met prior to receiving co-insurance.

Deductible-The cost you must pay for medical treatment before your health insurance company starts to pay any fees at all. In most cases, a new deductible must be satisfied each calendar year.

This question is very important!

Medical eye exams include the diagnosis and treatment of eye disorders such as cataracts, glaucoma, diabetic retinopathy, dry eye, infections, eye injuries, etc.

If you would like a refraction, which generates a glasses/contacts prescription, this would fall under your vision plan (if you have one). Medical insurance plans do not cover services such as contact lens fittings, glasses prescriptions, or the purchase of glasses.

Please note: medical and vision insurance carriers CANNOT be billed on the same day. This is their policy, not ours. If you would like to have both of these services performed and billed under separate plans, you will need 2 appointments on different days.

You can still have an updated prescription on the day of a medical eye appointment, but there will be a small fee assessed since medical insurance will not pay us for these services.

Most medical eye exams require dilation. Dilation is the use of eye drops to make the pupils larger. Dilation can cause blurry vision, particularly near vision, and light sensitivity that lasts several hours afterward. Most of our patients are comfortable driving after dilation, but you may want to bring a driver if you have concerns. Dark sunglasses are provided when checking out to help with the dilation symptoms.

Even if you are seeing well with your current glasses, refraction testing is required to determine your best corrected visual acuity and the findings can be used to provide you with a new, legally valid glasses prescription. This test involves placing various combinations of trial lenses in front of the eye to determine the best combination for sharpest vision. The test normally takes between 10 and 45 minutes, in addition to the rest of the scheduled visit. After this test, our doctor may adjust the numbers for maximum visual comfort so your final prescription is tailored specifically to give you the best sight possible. We can measure the approximate prescription in your current glasses, but these readings are not enough to write a valid prescription without a refraction test, even if you are seeing well. Note: If you decline to have a refraction performed, you will not receive a new prescription and we will not be able to provide you with one in the future from today’s appointment.
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